People and Policies

FÁS values its clients and customers and is guided by core customer values as set out in its Customer Charter. Similarly, a Complaints Procedure has been developed for customers which ensures that complaints are dealt with in a professional, trustworthy, and confidential manner. The Quality Policy is a promise of service excellence.

Freedom of Information and Data Protection ensures the legal rights and privacy of individuals are upheld through all interactions with FÁS.

For further information about FÁS, contact the Communications Unit department.